Service Philosophy

We consistently uphold the service philosophy of putting customers first, responding swiftly, resolving issues effectively, fostering proactive communication, and delivering high-quality, efficient service—each step seamlessly connected to showcase FAW's commitment to responsibility and accountability.


Professional after-sales service


1. We provide a quality guarantee for vehicles exported from our company. During the warranty period of products such as the J7 series, JH6 series, J6P series, and Tiger V series, if the vehicle or individual components are damaged due to material defects, manufacturing issues, or improper installation, our Customer Service Center will offer users free warranty services.
2. For routine maintenance and servicing, you can call our customer service hotline to schedule an online appointment—no waiting required!

The customer-first philosophy


1. Depending on the urgency of the customer’s request, we will deliver spare parts directly via our team or through logistics, ensuring they reach the designated destination within 3 to 7 days.
2. If your vehicle is beyond the standard warranty coverage, you can purchase a replacement at your own expense, and we’ll provide a one-year warranty starting from the date of your purchase. All spare parts are genuine factory-made components, ensuring reliable quality for your peace of mind.

Transparent repair process


We have dedicated service consultants available to assist you every step of the way, ensuring efficient and high-quality service. From the moment you walk in until checkout, our repair process is completely transparent—every task and expense is clearly itemized for you, with detailed explanations provided at each stage. Plus, you’ll be kept fully informed about every phase of the repair, so you can stay completely up-to-date on the condition of your vehicle.

Thoughtful Value-Added Services


1. If your vehicle breaks down and becomes immobile during the warranty period, we’ll provide 24-hour free roadside assistance.
2. We will respond to your inquiries regarding after-sales warranty services and spare parts procurement within 24 hours.
3. We have a professional technical team dedicated to providing customers with outstanding technical support and tailored solutions.
4. We have a cozy and welcoming lounge area, making your wait feel even more comfortable.

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